s9gam Privacy Policy

1. Data Controller

s9gam operates the online casino and sports betting platform accessible at s9gam.club. For the purposes of this Privacy Policy, s9gam acts as the data controller in respect of all personal information collected through the platform. All data-related enquiries should be directed to s9gam via the support email address listed in the footer of this page.

2. Information We Collect

s9gam collects personal information through your voluntary registration and ongoing use of the platform. The categories of information collected include:

• Registration Data: Full name, date of birth, Pakistani mobile number, and chosen password at the time of account creation.
• Identity Verification (KYC) Data: Copies of your Computerised National Identity Card (CNIC), proof of address, and proof of payment method ownership when required to process withdrawals or comply with anti-money laundering obligations.
• Financial Data: Transaction records including deposit amounts, withdrawal requests, payment method identifiers (e.g. JazzCash mobile number, Easypaisa account reference), and PKR transaction history. Full payment credentials such as card numbers are handled exclusively by our certified payment processors and are not stored on s9gam servers.
• Activity Data: Game history, sports bet records, bonus claim history, session durations, wagering amounts, and account balance movements.
• Technical Data: IP address, device type, operating system, browser type, referral URL, and session timestamps collected automatically when you access s9gam.
• Communications Data: Support tickets, live chat transcripts, and email correspondence submitted to s9gam support.

3. How We Use Your Data

s9gam processes personal data for the following purposes:

• Account Management: Creating and administering your s9gam account, authenticating your identity at login, and maintaining your account security.
• Service Delivery: Processing PKR deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa, Mastercard, UnionPay, and USDT TRC20; settling bets; crediting game winnings; and applying bonuses.
• Legal Compliance: Verifying player age (18+), conducting anti-money laundering (AML) checks, responding to lawful requests from competent authorities, and maintaining transaction records for the periods required by applicable law.
• Responsible Gaming: Monitoring account activity to identify potential problem gambling indicators and applying voluntary or mandatory limit controls where appropriate.
• Customer Support: Responding to support requests, investigating complaints, and resolving account and payment disputes.
• Platform Improvement: Analysing aggregated, anonymised usage data to identify technical issues, improve game performance, and optimise the user experience.
• Marketing: Sending promotional communications about s9gam bonuses, tournaments, and new game releases to users who have not opted out. You may opt out of marketing communications at any time by contacting s9gam support.

4. Legal Basis for Processing

s9gam processes personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between s9gam and the User, including account registration, game participation, and payment processing.
• Legal Obligation: Processing required to comply with applicable AML regulations, age verification requirements, and lawful requests from regulatory or law enforcement authorities.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and anonymised analytics, where such interests are not overridden by your privacy rights.
• Consent: Processing for direct marketing communications, where consent has been given at registration or subsequently. Consent may be withdrawn at any time.

5. Payment Data & Financial Transactions

5.1 s9gam processes all financial transactions in Pakistani Rupees (PKR). When you initiate a deposit or withdrawal via JazzCash or Easypaisa, your mobile wallet number is recorded by s9gam to verify transaction ownership and enable future withdrawals to the same channel.

5.2 Card payment data (Visa, Mastercard, UnionPay) is processed exclusively through PCI-DSS compliant payment gateways. s9gam does not store full card numbers, CVV codes, or card expiry dates on its own servers. A tokenised reference to the payment instrument is retained for withdrawal matching purposes only.

5.3 USDT TRC20 wallet addresses provided for cryptocurrency withdrawals are stored solely to process the requested transaction and verify that withdrawal requests originate from the registered account holder.

5.4 All financial transaction records are retained for the minimum period required by applicable AML and financial record-keeping regulations. These records may be disclosed to competent authorities upon receipt of a lawful request.

6. Cookies & Tracking Technologies

6.1 Essential Cookies. s9gam uses session cookies that are strictly necessary to maintain your logged-in state, preserve game session integrity, and enable the cashier to function correctly. These cookies cannot be disabled without impairing platform functionality.

6.2 Analytics Cookies. s9gam may use first-party analytics cookies to collect aggregated, anonymised data about page views, session durations, and navigation paths. This data is used solely to improve platform performance and does not identify individual users.

6.3 Preference Cookies. Cookies that remember your language settings, display preferences, and responsible gaming limit acknowledgements may be stored on your device between sessions.

6.4 Managing Cookies. You may control cookie storage through your browser settings. Disabling essential cookies will prevent you from logging in to your s9gam account and using financial services on the platform.

7. Data Sharing with Third Parties

s9gam does not sell, rent, or trade personal data to third parties for their own marketing purposes. Personal data is shared only in the following circumstances:

• Payment Processors: Transaction data is shared with JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and card/crypto gateway providers as necessary to process deposits and withdrawals.
• Game Providers: Game session identifiers and anonymised betting data may be shared with providers such as Evolution Gaming, Pragmatic Play, JILI, and PG Soft for game delivery, fairness certification, and dispute resolution purposes.
• KYC & AML Providers: Identity verification data may be processed by third-party KYC service providers under strict data processing agreements to verify CNIC authenticity and screen against sanctions lists.
• Legal Authorities: s9gam will disclose personal data to law enforcement or regulatory authorities when required to do so by law, court order, or other lawful process.
• Business Transfers: In the event of a merger, acquisition, or sale of s9gam's business, user data may be transferred to the acquiring entity, subject to equivalent privacy protections.

8. Data Retention

s9gam retains personal data for as long as necessary to fulfil the purposes described in this policy, subject to the following minimum retention periods:

• Account Data: Retained for the duration of the active account relationship and for a minimum of five years following account closure, to satisfy AML record-keeping obligations.
• Transaction Records: Financial transaction records are retained for a minimum of five years from the date of transaction.
• Support Communications: Retained for a minimum of two years from the date of the last communication.
• Technical & Session Logs: Retained for a maximum of 12 months unless required for longer periods for security investigations or legal proceedings.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised in a manner that prevents re-identification.

9. Data Security

s9gam implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and s9gam servers.
• Two-factor authentication (SMS OTP) available to all registered users and strongly recommended for accounts with active PKR balances.
• Access controls limiting internal access to personal data to authorised personnel on a need-to-know basis.
• Regular security assessments of platform infrastructure and third-party integrations.

Notwithstanding these measures, no internet-based service can guarantee absolute security. s9gam will notify affected users without undue delay in the event of a personal data breach that is likely to result in a high risk to individual rights.

10. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by s9gam:

• Right of Access: You may request a copy of the personal data s9gam holds about you.
• Right of Rectification: You may request correction of inaccurate or incomplete personal data.
• Right of Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to s9gam's legal retention obligations.
• Right to Restrict Processing: You may request that s9gam restricts the processing of your personal data in certain circumstances.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing. s9gam will cease marketing communications upon receipt of such a request.
• Right to Data Portability: You may request that s9gam provides your personal data in a structured, commonly used, machine-readable format.

To exercise any of these rights, contact s9gam support at the email address listed in the footer. s9gam will respond within 30 days of receiving a valid request. Identity verification may be required before processing any data rights request.

11. Children's Privacy

s9gam is strictly an 18+ platform. The s9gam platform is not directed at, and does not knowingly collect personal data from, individuals under the age of 18. If s9gam becomes aware that personal data has been collected from a minor, the relevant account will be immediately suspended, all funds will be frozen pending investigation, and the data will be deleted in accordance with applicable law. If you believe a minor has registered on s9gam, please contact support immediately.

12. Changes to This Privacy Policy

s9gam may update this Privacy Policy from time to time to reflect changes in legal requirements, platform features, or data processing practices. When material changes are made, s9gam will notify registered users via their registered contact information prior to the change taking effect. The "Last Updated" date at the top of this policy reflects the most recent revision. Continued use of s9gam after the effective date of any revision constitutes acceptance of the updated policy.

13. Contact Us

For all privacy-related enquiries, data rights requests, or concerns about how s9gam handles your personal information, please contact the s9gam support team using the email address displayed in the footer of this page. Please include your registered mobile number (in a non-callable format) and a description of your request so that s9gam can respond efficiently. s9gam aims to acknowledge all privacy requests within 48 hours and resolve them within 30 calendar days.